Frequently Asked Questions
Welcome to Meraki Salon & Spa ✨
Whether you're visiting us for a fresh color, extensions, a relaxing facial, massage, head spa, or a little time for yourself, we want your experience to feel comfortable from the moment you book.
Here are answers to some of our most frequently asked questions before your visit!
How do I book an appointment?
Appointments can be booked through our online booking system or by contacting the salon. If you're unsure which service to choose, reach out to us and we'll be happy to help point you in the right direction.
Some specialty services, including hair extensions and hair integration, require a consultation before booking.
I'm a new client. Can I book online?
Absolutely! We love welcoming new guests to Meraki.
When booking, please make sure you select the service that best matches what you're looking for. For larger color transformations, corrective color, extensions, or other specialty services, a consultation may be required first.
Do you offer consultations?
Yes! Consultations are available for services where we need a little more information before getting started—especially hair extensions, major color changes, corrective color, and hair loss solutions.
A consultation allows us to talk about your goals, hair history, maintenance expectations, timing, and estimated investment before your appointment.
How do I know which stylist or service provider to book with?
Every member of our team has their own specialties, experience, personality, and pricing.
If you're not sure who would be the best fit, we're happy to help match you with a provider based on the service you're looking for, your goals, budget, and availability.
Why are prices different between service providers?
Meraki is a level-based teaching salon, which means our service providers are at different stages in their careers and education.
Our levels—Apprentice, Signature, Premier, and Elite—reflect factors such as education, experience, demand, and execution.
This gives our guests the opportunity to choose a provider and price point that works best for them while still receiving the Meraki experience.
Are the prices online exact?
Prices listed are starting/base prices unless otherwise stated.
Final pricing may vary depending on your hair's length, thickness, starting point, desired result, amount of product needed, and time required to complete your service.
If you're concerned about your budget, please talk with your provider before your service begins. We want you to feel comfortable and informed.
What if I'm not sure what I want?
That's okay—you don't have to speak "salon."
Bring inspiration photos, tell us what you love, what you don't love, and how much maintenance you're comfortable with. We'll help you create a plan that makes sense for your hair, lifestyle, and goals.
What does it mean that Meraki is a teaching salon?
Education is a huge part of who we are.
Our team is talented, but we believe great stylists and service providers never stop learning. We invest in continuing education, hands-on training, new techniques, and mentorship so our team can continue growing throughout their careers.
At times, an educator may assist, observe, or guide another team member during a service. This allows our team to continue learning while maintaining the quality and experience we want for every guest.
Do you offer more than hair services?
Yes! Meraki is a full-service salon and spa, so you can take care of more than just your hair under one roof.
Depending on availability, our services include haircuts, customized color, hair extensions, hair loss solutions, facials, advanced skincare treatments, waxing, lashes, massage, head spa treatments, and more.
What should I do before my hair appointment?
Unless your stylist tells you otherwise, arrive with your hair in its normal condition and avoid excessive product buildup.
For color appointments, hair doesn't need to be freshly washed, but extremely dirty hair or heavy buildup can interfere with the service.
Most importantly, be honest about your hair history, including previous professional color, box dye, lightener, henna, treatments, or anything else that may affect your results. The more we know, the better we can protect your hair.
Can you guarantee I'll get the exact hair color in my inspiration photo?
Inspiration photos are incredibly helpful, but everyone's starting canvas is different.
Your natural color, previous color, hair condition, texture, density, and underlying pigment all affect what can safely be achieved. Some transformations may require multiple appointments to reach your goal while maintaining the health and integrity of your hair.
We'll always discuss realistic expectations with you before getting started.
What is your cancellation policy?
Your appointment time is reserved specifically for you. Last-minute cancellations and no-shows leave time that another guest could have used and directly affect our service providers.
Because of this, we ask that you follow our salon's cancellation policy when changing or canceling an appointment. Depending on the circumstances, prepayment or a deposit may be required before booking future appointments.
Please review our current cancellation policy when booking for complete details.
What happens if I'm running late?
Please contact us as soon as you know you're going to be late.
Depending on how late you arrive and the service booked, we may need to modify your service or reschedule your appointment so we don't impact the guests scheduled after you.
Do you sell professional products?
Yes! Your service doesn't end when you leave the salon.
Our team can recommend professional products based on your hair, skin, scalp, or service so you can maintain your results at home. If you're not sure what you need, just ask—we'd rather help you choose products that actually make sense for you.
Can I bring my children with me?
We want every guest to have a relaxing experience and our providers need to be able to safely focus on their services.
Whenever possible, we recommend arranging childcare for longer appointments unless your child is also receiving a scheduled service.
Do you offer gift cards?
Yes! A Meraki gift card is perfect for birthdays, holidays, Mother's Day, thank-you's, or simply treating someone who deserves a little time for themselves. We also offer e-gift cards.
Gift cards can be used toward eligible salon and spa services.
What if I'm unhappy with my service?
Please reach out to us.
We want you to love your experience and feel comfortable communicating with us if something doesn't feel right. Contact the salon as soon as possible so we can understand your concerns and determine the appropriate next step.
What if the stylist I want isn't on the online booking site?
Don't worry we got it covered.
Some of our stylists prefer to book clients themselves. If you want to book with someone that isn't on the online booking site, just call us and we will make it happen.
Still Have Questions?
We're here to help! Whether you're coming in for a major transformation, your regular maintenance appointment, or your first-ever spa service, we want you to feel comfortable and excited about your visit.
Book your appointment and come experience Meraki Salon & Spa—we can't wait to take care of you. ✨